Terms and Conditions
COVID-19 Health Risk Management
Note: If there is any conflict between the terms and conditions stated in this COVID-19 Health Risk Management section and any other information contained on this website, the terms and conditions contained in this section will apply.
Topp Adventures will take all reasonable steps to ensure that a passenger does not enter a vehicle if he or she is unwell and/or does not pass health screening.
A passenger is to provide a completed Passenger Declaration Form at the time of pickup and prior to commencing a ride. This form will be provided to the passenger. In compiling the form a passenger is to:
confirm that he or she has not returned to Australia from overseas in the last 14 days.
confirm that he or she has not, in the last 14 days, been in close contact (as defined in the current Communicable Diseases Network Australia guideline (https://www1.health.gov.au/internet/main/publishing.nsf/Content/cdna-song-novel-coronavirus.htm) with someone who has COVID-19.
confirm he or she has not, in the last 14 days, been in a COVID- 19 hotspot as defined by the Chief Health Officer and published on the Queensland Health website.
confirm he or she has not had a fever, cough, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and is otherwise well.
confirm if he or she has not previously been diagnosed with COVID-19. Note: If a passenger advises of a prior COVID-19 infection, he or she must confirm that at least 10 days have passed since onset of symptoms; and that he or she has been free of all symptoms for at least 72 hours; and provide evidence of completion of isolation.
A passenger will not be transported if answering false to any of the above confirmations.
Passengers entering a vehicle must sanitise their hands prior to entry. Alcohol-based hand rub and cleaning supplies will be provided.
Passengers will be provided with a tube bandana to wear as a head scarf to cover his or her hair. Passengers are to keep the tube bandana.
In using Topp Adventures' services, passengers agree to Topp Adventures documenting and retaining a passenger's full name, telephone number and current home address.
Frequently touched surfaces, such as arm rests, door handles, helmets and seatbelts, will be thoroughly cleaned at the end of each booking.
be capable of mounting a motorcycle or a sidecar with little or no assistance;
be at least 8 years old;
not interfere with the control of the motorcycle;
and in the case of a pillion passenger,
be able to reach the motorcycle passenger footrests with his or her feet while seated;
sit safely on the pillion seat;
face forward and sit with a leg on either side of the motorcycle seat;
and in the case of the sidecar passenger,
sit safely in the sidecar.
All customers must wear a properly fitting helmet. A customer can supply his or her own helmet provided that the helmet is an approved type. Topp Adventures has a range of helmets that will fit most people; however, no guarantee is given that a properly fitting helmet is available for a customer. Topp Adventures may cancel a service if a properly fitting helmet is not available for a customer, so please check before booking if you have concerns or special requirements. See Refunds – force majeure for guidance if this occurs.
Topp Adventures must not exceed its motorcycle's or sidecar's load limits and reserves the right to cancel a service if this will occur. The passenger load limit for the Chief is 90kg for the pillion passenger and 120kg for the sidecar passenger. The passenger load limit for the Rocket is 100kg for the pillion passenger. Customers should inquire with Topp Adventures prior to making a booking and seek advice on load limits if concerns exist. See Refunds – force majeure for guidance.
Customers must wear fully enclosed footwear and clothing suitable for extended periods in the outdoors, e.g. wind and sun protection. A warm jacket may be necessary and is recommended in cool or cold temperatures.
Do not wear or carry loose items that can easily be lost. Our motorcycle and sidecar both have limited storage space that can be used to carry loose items.
We will endeavour to pick up and drop off customers at their chosen locations subject to whether a rider/driver can access the location with the allocated motorcycle or sidecar. The decision on the accessibility of a location is at the discretion of the rider/driver. We will attempt to arrange alternative pick up or drop off points in the event of a nominated location being inaccessible. Customers should discuss the choice of pick up and drop off points with Topp Adventures prior to making a booking if there are concerns about accessibility. See Refunds – force majeure for guidance if suitable access cannot be achieved.
Topp Adventures reserves the right to refuse service, or cease providing a service to the Customer if, in the opinion of the Owner, Topp Adventures’ staff or contractors, the Customer presents an unacceptable risk to the lawful conduct of Topp Adventures’ business, the safety and security of Topp Adventures or its staff or contractors or the general public, and the security and operability of its assets.
Topp Adventures will provide a quote for the price of an event prior to a booking. Unless stated otherwise, joy ride and tour services do not include the provision of food and drink.
Bookings can be made by direct contact, telephone, email or via the website booking service or contact form.
At least a 30% deposit must be paid at the time of booking an event if the booking is made more than 7 calendar days in advance of the event's date.
Full payment must be made:
no later than 7 calendar days prior to conducting the booked event; or
at the time of making a booking if the booked event occurs in less than 7 calendar days’ notice.
A booking will be lost otherwise.
Payment may be made online where available, in cash, or by credit card, PayPal or bank transfer. A surcharge may apply for credit card payments.
Please note that in the case of a bank transfer, a booking is not finalised until funds are received into the account nominated by Topp Adventures.
Topp Adventures will provide a full refund of monies paid if it cancels an event other than for:
Cancellations prior to servicing an event and occurring as a result of causes that could not be anticipated by, or are beyond the control of Topp Adventures (force majeure). An example is inclement weather. In the case of a force majeure cancellation, Topp Adventures will offer a rescheduled event subject to mutual agreement. Any difference in price between the initial booked event and a rescheduled event will be paid by, or refunded to the Customer as appropriate. Topp Adventures will refund monies paid less a $55 administration fee if a rescheduled event cannot be arranged.
Incidents occurring during the course of delivering a service that render Topp Adventures incapable of completing its service. In such instances Topp Adventures will refund a proportion of the monies paid determined, at its own discretion, by the amount of the service outstanding at the time of an incident. In the case of a mechanical breakdown of a motorcycle or sidecar, Topp Adventures will arrange transport, the means of which is at its own discretion, for the Customer to the event drop off point at Topp Adventure’s cost.
Instances where, during the course of Topp Adventures providing a service the Customer presents an unacceptable risk to the lawful conduct of Topp Adventures’ business, the safety and security of Topp Adventures or its staff or contractors or the general public, and the security and operability of its assets. The Customer forfeits all monies paid and is not eligible for assistance from Topp Adventures to complete its journey if this occurs.
Unless the Customer reschedules an event, Topp Adventures will refund:
All monies paid less a $55 cancellation fee if the Customer cancels an event for any reason more than 14 calendar days prior to the event’s time and date.
50 % of all monies paid if a Customer cancels an event for any reason less than or equal to 14 calendar days prior to but more than a calendar day from the event’s time and date.
Not refund any monies paid if a Customer cancels an event for any reason less than or equal to a calendar day prior to the event’s time and date. A Customer will be considered to have cancelled an event in such circumstances if the Customer fails to attend a booked event.
No food or drink is to be consumed while travelling on or in a Topp Adventures’ motorcycle or sidecar.
To the extent allowed by law, the Customer will be liable for any damage it causes to Topp Adventures’ property or loss incurred by Topp Adventures in providing a service to the Customer and that loss is as a result of the Customer’s actions.
It is an express condition of the Customer's use of the services provided by Topp Adventures that the Customer does hereby, for the Customer, the Customer's heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Topp Adventures, its officers, owner, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under the Customer's supervision.
Governing Law: These Terms and Conditions are governed by and shall be construed in accordance with the laws of Queensland and the Customer shall submit to the jurisdiction of the courts of that State.
Topp Adventures is the trading name of Allan Stuart Topp. ABN: 25 672 496 017